Q. How do purchase my order on the site?

To order your purchase :
-Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a login page where you need to log into your account using your Username and Password. 
If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next, you'll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and condition.Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

We offer various kind of Payment Methods as shown below :-
Credit Card/ Debit Card
Via PayPal (Visa or Mastercard)
Note: Your purchased products will not be delivered until we have this confirmation.

Q. What is the product's transaction currency?

All products transaction currency will be done in RMY.

Q. Can I cancel an existing order that has been made?

Yes,  only if the order is still in pending status.

- Please send an email to our customer's service email at enquiries.jacquelee@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

How long does the delivery usually takes?

Delivery usually will take about 5 to 8 working days excluding processing day. Please allow 15 days to 20 days for our products to reach to your doorsteps as our products are made to order. Please contact us for urgent orders.

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiries.jacquelee@gmail.com for us to clear your doubts.